11bat Privacy Policy — Our Commitment and Guidelines for Protecting Your Data

When you register, play, or browse 11bat, certain information naturally comes to us. You have the right to know how that information will be used, how long it will be kept, and who it may be shared with — and it is out of respect for that right that 11bat has created this Privacy Policy.

We believe your personal information is your asset. 11bat acts only as its trusted custodian — not its owner. Every member of our team is bound to uphold this policy.

11bat collects the following types of information:

We only collect the information that is necessary — nothing more.

11bat uses your information for the following purposes:

• Account Management: For registration, login, and profile updates.
• Transaction Processing: To process deposits and withdrawals.
• Customer Support: To address your complaints and queries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: For reporting required by regulatory authorities.
• Service Improvement: To analyze usage patterns and deliver a better experience.
• Promotional Communications: To send you offers and updates based on your consent.

11bat uses internationally recognised technology to keep your information secure:

• 256-bit SSL Encryption: For all data transfers.
• Encrypted Database: Data stored on servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Operated by third parties.
• Firewall Protection: At the server and network level.

How Long Is Your Data Retained? Even after an account is closed, certain information may be retained for up to 5 years due to legal obligations, after which it is securely deleted.

11bat may share information with third parties in limited circumstances and for specific reasons:

• Payment Processors (bKash, Nagad, Rocket): Limited information necessary to complete transactions.
• KYC Verification Services: For identity verification.
• Law Enforcement: In response to a legal order or request.
• Regulatory Authority: For licensing and compliance.

Outside of these cases, 11bat does not share your data with any other parties. Third-party service providers are bound by the same privacy terms.

Cookies are used on the 11bat website and app. A cookie is a small data file stored in your browser that helps improve your experience.

Cookies used:

• Essential Cookies: Required for login and security — these cannot be disabled.
• Performance Cookies: To measure site speed and performance.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand usage patterns (anonymous).

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain features on 11bat to stop working properly.

You have the following rights regarding your personal data on 11bat:

11bat strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we discover that a minor has created an account, that account will be immediately terminated and all collected data will be permanently deleted.

11bat pays special attention to protecting your financial data:

• 11bat never stores your full mobile banking PIN or password.
• Transaction data is secured in accordance with PCI DSS standards.
• All financial transactions are processed through encrypted channels.
• Suspicious transactions are automatically detected and blocked.

No 11bat employee will ever ask for your mobile banking PIN or OTP by phone or email. Any such request is fraudulent — please report it to us immediately.

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@11bat.ws
• Live Chat: Bottom-right corner of the website, available 24/7
• Language: You can reach us in Bangla or English

11bat may update this Privacy Policy as needed. If changes are made:

• The "Last Updated" date at the top of this policy will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

Thank you for reading this Privacy Policy. Your trust is our greatest asset, and protecting it is 11bat's foremost commitment.