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11bat FAQ — Find Answers to Your Questions Right Here

From registration to payments, bonuses to gaming — complete answers to the most frequently asked questions, all in one place.

40+ Questions
8 Categories
Answers in English
Updated: 2026

11bat FAQ — Your One-Stop Answer Hub

If you have any questions while using 11bat, check this FAQ page first. Thousands of members ask us all kinds of questions every day — the most frequently asked ones have been compiled here. Filter by category or type in the search box above to find what you need quickly.

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Account & Registration

To register you'll need: an active Bangladeshi mobile number, a valid email address, your full name, and your date of birth. Most importantly, you must be at least 18 years old. Registration is completely free and takes under 2 minutes. Register here.

No. Each individual may only hold one account. If multiple accounts are found belonging to the same person, all accounts may be closed and balances forfeited. Play fair and follow the rules.

KYC verification is mandatory before your first withdrawal. Simply submit a photo of your National ID or passport along with a selfie. Verification is usually completed within 1–2 business days.

Changing certain details such as your email address or mobile number may require KYC verification and support approval. To update your name or date of birth, contact support and submit the relevant identification documents.

To close your account, first withdraw your available balance. Then contact support and submit a request to close your account. For responsible gaming, Self-Exclusion option as well.

On the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number. Use it to set a new password — the entire process takes under 5 minutes.

Payments & Financial Transactions

11bat supports deposits and withdrawals via bKash, Nagad, Rocket, and other mobile banking methods. Learn more On the financial transactions page।

The minimum deposit is just ৳100 — enough to start playing right away. Maximum limits vary depending on the payment method.

In most cases, deposits are instant — your balance is updated within 3–5 minutes. Occasional network issues may cause a slight delay. If your deposit hasn't appeared after 15 minutes, please contact support.

For KYC-verified accounts, withdrawals are typically processed within 30 minutes to 2 hours. During peak times, it may take up to 24 hours. VIP members enjoy priority withdrawal processing.

The minimum withdrawal is ৳500. There are no hidden fees on withdrawals. However, bonuses cannot be withdrawn until the wagering requirements have been met.

Yes, you can withdraw every day. Your daily maximum limit is determined by your account tier — the higher your VIP level, the higher your daily withdrawal limit.

For security purposes, withdrawals are generally processed back to the same account used for the deposit — this is part of our anti-money laundering policy. For exceptional circumstances, please contact support.

Bonuses & Promotions

Registration Complete it and make your first deposit. The welcome bonus will be credited to your account automatically. Before using your bonus, Terms & Conditions Please read it.

Wagering means you must place a specified amount in bets before you can withdraw a bonus. For example, a ৳100 bonus with 30x wagering requires ৳3,000 in total bets. Full details are outlined in each bonus's terms and conditions.

Log in every day for a chance to earn a daily login bonus. The amount depends on your account level and activity. Play regularly and you can also unlock cashback and weekly bonuses.

Yes! When someone registers using your referral code and makes their first deposit, you'll receive a referral bonus. You can find your referral code in the Profile section.

Yes, every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus is automatically cancelled. Make sure to start using your bonus promptly.

There's no separate sign-up required for the VIP program. The more you play, the more points you earn and the higher your VIP tier climbs. Higher tiers unlock exclusive bonuses, faster withdrawals, and a dedicated account manager.

Gaming Questions

At 11bat you'll find: Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting, jackpot games, lottery, and much more — 500+ games, all under one account. Explore Popular Games page.

Yes. 11bat only features games from certified providers. Every game outcome is determined by a Random Number Generator (RNG) — completely fair with no possibility of manipulation.

Many slots and casino games offer a demo mode where you can learn how the game works without spending real money. Live Casino and Sports Betting generally do not have a demo mode.

If you get disconnected during a live game, your bet for that round is generally kept safe. Once you reconnect, you'll be taken back to where you left off. For persistent issues, please reach out to our support team.

Log in and on the Jackpot page Go ahead — pick your favorite game and place your bets. With progressive jackpots, a portion of every wager is added to the main prize pool.

On the Lottery page You can view the schedule for every draw. Daily and weekly lotteries are typically available. Any winnings are automatically credited to your account.

Sports Betting

Bet on all major sports worldwide — cricket, football, kabaddi, tennis, basketball, and more. IPL, BPL, World Cup — every major tournament is covered. See more Sports Events page.

Live Betting means placing wagers in real time as a match unfolds. Odds shift continuously based on how the game is going. It's designed for experienced bettors — you need to make quick, confident decisions.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, the bet is automatically refunded. If the Cash Out feature is active, you may exit the bet early under certain conditions.

Decimal odds are used. For example, odds of 2.50 mean a winning ৳100 bet returns ৳250 (including your original ৳100 stake). The higher the odds, the lower the chance of winning — but the bigger the payout.

The minimum bet generally starts from ৳50. Limits may vary depending on the event and market. The maximum bet is determined by your account level and the specific event.

Security & Privacy

Yes. 11bat uses 256-bit SSL encryption to keep all your information secure. Your data is never sold or shared with third parties. Learn more at Privacy Policy.

Never share them. No 11bat staff member will ever ask for your password, OTP, or banking PIN. Any such request is a fraudulent attempt. Report it to support immediately and change your password right away.

Go to Profile Settings, navigate to the "Security" section, and enable 2FA. Once active, every login will require a one-time OTP sent to your mobile — making unauthorised access virtually impossible.

Change your password immediately and notify 11bat support. Support will temporarily lock your account and investigate. Run an antivirus scan on your device as well.

Yes. Your gaming history, transactions, and personal information are kept strictly confidential. Information is only shared with the relevant authorities when required by law.

Mobile App

11bat App Download Page Download directly from there. Available for both Android and iOS.

Yes, all features are available on the app. It typically loads faster than the website and supports push notifications, which are not available on the web.

To install the APK on Android, enable "Unknown Sources" in your settings. On iOS, you may need to trust the profile. If you experience any issues, On the download page view the guide or contact support.

The 11bat app typically takes up 30–50 MB of storage. This may increase slightly after updates. It's optimised to run smoothly on all devices.

When a new update is available, you'll receive a notification inside the app and can update directly from there. Alternatively, Download Page to download the latest version. Using the most recent version is always the safest option.
Quick Sections
Account & Registration
Payments & Transactions
Bonuses & Promotions
Gaming
Sports Betting
Security
Mobile App
Get Support

Can't find the answer you're looking for? Contact us directly.

Live Chat
The fastest way to get help. Response in 2–5 minutes. Available 24/7.
Email Support
For complex issues: support@11bat.ws — response within 24 hours.
Help Pages
Register
Log In
Financial Transactions
Responsible Gaming
Terms & Conditions

About This FAQ Page

The 11bat FAQ page was built with one goal in mind — saving your time. Our support team answers hundreds of questions every day. We've analyzed those questions and compiled the most frequently asked ones here, so you can find the answers you need directly, without having to contact support.

If you can't find the answer you're looking for here, don't hesitate to reach out via live chat. Our Bangla-speaking support team is available 24/7, every day of the week. No question is too small — we're always here to help.

Please Note

11bat will never ask for your password, OTP, or banking details by phone, SMS, or email. If you ever receive such a request, report it to support immediately.

Why trust 11bat?

What Makes Bangladesh's Top Gaming Platform Special

Safe & Transparent
256-bit SSL encryption, certified game systems, and transparent rules — your funds and personal data are always secure.
Full Service in Bangla
Website, app, support — everything is available in Bangla, built with Bangladeshi members in mind.
24/7 Support
Our Bangla-speaking support team is ready to help anytime, with an average response time of 3 minutes.
Fast Payments
Instant deposits and fast withdrawals via bKash, Nagad, and Rocket. No hidden charges.
500+ Games
slots, Live Casino, Sports, jackpots, lottery — the best games from world-class providers.
Responsible Gaming
Members can set limits, self-exclude, and access professional support to maintain healthy gaming habits.
❓

Still have questions? We're here to help!

If you can't find your answer in the FAQ, contact support. Or register now and start playing.

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Email us directly: support@11bat.ws

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